FAQ's
Welcome to our FAQ, we are so happy to have you here and as a customer!
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
How long will it take to get my order?
This does depend on location, but we'll generally see...
NSW: 1-2 working days
VIC/SA: 3-4 working days
QLD: 2-4 days
WA/NT: 1-2 weeks, sometimes faster
These are averages and not concrete time frames. All orders are sent within 48 hours working days. Express Post orders are sent first with priority.
Which shipping carriers do you use?
In order to be able to offer free shipping Australia wide, we use a combination of Australia Post and Couriers Please. These two carriers provide the best flexibility of pricing on our end and will use the cheapest one depending on your location.
If express post is chosen, we will 100% use Australia Express Post as your shipping method.
My order is delayed or missing
In the event that your order seems slower than expected, please contact us after the shipping estimate on tracking has passed.
Orders
Below are some of are common questions about orders
Are my details secure?
I will 100% never share any of your details to a 3rd party company. We also do not store card details.
How do I track my order?
Shortly after shipping, you will receive an email with tracking associated with your order.
Products
Below are some common questions about our products
Can I return my product?
Yes, we have a generous returns policy. If unsure, please select 'sample' at checkout.
You can then try the sample first! We also have a complete sample pack available per collection.
Is your stock located in Australia?
Scent Life carries only 100% Australian Made Perfumes under our own brand. All stock is located in North St Marys NSW and sent from this location.
Is your perfume free of...
All of our perfumes are free of the below:
- Vegan and it does not contain any ingredients of animal origin (mammalian, poultry, fish, crustacean, mollusc) or animal derivatives (dairy, egg and bee products) including additives and processing aids.
- Cruelty-free
- Free of Lilial, Parabens and Phthalates.
- Free of Palm oil/Palm kernel oil or derivatives.
- Free of Mineral Oils, Petrolatums and Nitro Musk
- Free of DEA, PEGS and BHA