We use Sendle (Fastway and Couriers Please) and Australia Post. If you have a preference for either one, please let us know in the notes on checkout.
Questions & Answers
Scent Life Delivery Information
How long will delivery take?
We're located in Sydney, so please allow some time for delivery based on your location. $8.95 shipping is via Australia post if you use PO BOX on checkout, or Sendle Courier for most orders - and takes on average 3 days to Melbourne, QLD.
NSW can be next day delivery or the day after on average.
To NT, WA and rural areas, please allow a week for delivery!
What exactly happens after ordering?
After ordering, you will receive your order confirmation email. If you do not recieve this, then generally this will mean the order did not go through. After this, either the same day or the next, you will receive your tracking number email. Please refer to the above for our delivery time frames.
Where can I view my sales receipt?
We'll include a paper version of your invoice within every order. If you would like a digital version sent, please let us know and we will send that to you via email.
Will I recieve instructions for my oil diffuser?
Instructions are within each diffuser box, but we'll also send you an email a day after purchase detailing easy to use diffuser tips corresponding to the model you have bought.
What is your warranty?
Generally we provide a hassle free no questions asked warranty return within a one month timeframe with return shipping being at our own cost. However, we're quite flexible here so if you're outside of that time frame please still contact us and we'll treat everything on a case by case basis depending on how much time has passed.
Change of mind returns within a week of receiving your order are also fine, no questions asked - but return cost will be covered by customer.
Is my payment information secure?
Scent Life uses Level 1 PCI compliance for all card transactions. This is the highest attainable level of security for an ecommerce platform and with no prior cases of security risks. No card details are stored with us at the time of transaction, with only the last 4 digits of your card number ever being visible to us.
Can I be reimbursed through the original payment method?
Yes, any refunds will be paid back into the account you have made payment with. For Paypal this should be instant. For card transactions please allow 3-5 working days.
Can the country receiving the shipment be different than the country of purchase?
Yes, we often ship to countries that are different to the payment country of origin. We understand there are many reasons for this, such as gift giving around Christmas time.
How can I return an item?
To return an item simply let us know of your intent to do so and we will provide instructions from there.
Will I receive the same product that I see in the picture?
Yes, all images on the website are accurate images of the actual products being sold on Scent Life
Will you restock items indicated as “out of stock?”
Part of the growth of Scent Life revolves around learning what customers like and don't like. At times if an item is out of stock, we may be restocking it at a later date as we decide if it was popular enough during the last stock cycle. We may choose to restock, or place our budget towards brand new items we haven't tried before!
Essentil Oil Questions
Is your Essential Oil 100% Pure?
Our Essential Oil is 100% pure using mostly the steam distillation method. There are numerous ways to determine the quality of your oils, which we have laid out in this guide here.
Where does Scent Life oil come from?
One of our major selling points is that Scent Life is the sister company of Tea Life.This gives us access to experience, knowledge and a large amount of trust that has already been established from the Tea Life brand. We source from multiple countries such as France, Italy, and Australia.
What is the expiration date of Essential Oil?
Essential Oils have a surprisingly long expiration date if taken care of properly. In fact, being oil based they don't really deteriorate if not exposed to air, heat or light. A good estimate is over two years but can be as long as fifteen years.
What is the Steam Distillation Method?
Steam Distillation is a very natural, chemical free method of extracting oils from plants that involves only water, steam and flasks.
How are Scent Life oils bottled?
Every Essential Oil comes in a brown light reducing bottle with a dripper. Until time of sending, we keep these packed well away from light sources.
Are Essential Oils safe to use around pets and children?
Over time, we'll be updating Scent Life to include pet and children information specific to each oil. Until then, please enquire on a case by case basis. Sometimes they may be beneficial and sometimes they may be harmful, so please proceed with caution. When updating information on our website, we will only be using information based on modern studies.